Privacy Notice

Last updated: 15 July 2025

Who we are

Croft Conservatories Ltd
Unit 6 Pittman Court, Pittman Way, Fulwood, Preston PR2 9ZG
Email: sales@croftconservatories.co.uk
Phone: 01772 703777
Website: www.croftconservatories.co.uk

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

• Full name and contact details (address, email, telephone)
• Property information relevant to your enquiry or project
• Records of communication and project notes
• Payment and billing information (if applicable)
• Technical data from website usage (e.g. IP address, browser type, cookies)

How we collect your data

• You contact us via our website, phone, email, or social media
• You book a consultation or request a quote
• You visit our showroom or satellite locations
• You engage with our marketing campaigns (e.g. competitions, referrals)
• You browse our website (via cookies and analytics tools)

Why we collect your data

• Respond to enquiries and provide quotes
• Manage consultations, installations and aftercare
• Maintain accurate customer records
• Send important updates and customer communications
• Improve our website and customer experience
• Send marketing communications, where consent has been given

Legal bases for processing

We process your data under one or more of the following legal bases:

• Contract: To take steps at your request before entering into a contract or to fulfil our obligations to you
• Consent: Where you have opted in to receive marketing communications
• Legal obligation: To meet regulatory or legal requirements
• Legitimate interests: For internal business purposes, where your rights and freedoms are not infringed

Marketing communications

We may occasionally send marketing emails or postal offers if:

• You are an existing customer and we believe the information is relevant, or
• You have opted in to receive updates

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Data sharing

We may share your personal data with:

• Trusted third parties necessary to deliver our services (e.g. installers, surveyors)
• IT and software service providers
• Payment processors and delivery services
• Regulatory bodies if required by law

We do not sell or rent your data to third parties.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, tax, or reporting requirements. Typically, customer data is retained for up to 7 years after the conclusion of a contract.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent (for marketing)

To exercise your rights, please contact us using the details above.

Cookies

Our website uses cookies to enhance functionality and gather anonymous analytics. For more information, please see our Cookie Policy.

How to complain

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk   |   Helpline: 0303 123 1113